This Anti-Fraud Policy explains how Bitfortune prevents, detects, and responds to fraud, bonus abuse, payment misuse, and other unfair or unlawful activity across its casino and sportsbook services. This Policy applies to all users, devices, payment methods, and transactions. By creating an account, using the services, or placing wagers, you confirm that you have read and accepted this Policy together with the General Terms & Conditions, Sports Rules, AML Policy, and Privacy and Cookies Policy.
Purpose and Commitment
Bitfortune is committed to maintaining a secure, fair, and compliant environment for all players. A risk-based approach is applied to protect users, the platform, and partners from financial crime, account misuse, and manipulation of games, betting markets, or promotions.
What We Consider Fraud or Abuse
Fraud and abuse include actions intended to gain an unfair advantage or misuse the platform. This may involve unauthorized or compromised payment methods, creation of multiple accounts, manipulation of promotions or wagering mechanics, coordinated or collusive behavior, use of automation or emulation tools, exploitation of system errors or incorrect odds, unjustified chargebacks, or submission of false or misleading information during verification.
Account Integrity
Each Bitfortune account is personal and non-transferable. Only one account per individual may be permitted. Where there is reasonable suspicion of coordinated or abusive behavior, restrictions may also apply per household, IP address, device, or shared environment. If linked accounts are identified as part of an attempt to gain an unfair advantage, Bitfortune may restrict, merge, or close such accounts and adjust balances in accordance with the Terms.
Bonus Abuse and Promotional Fairness
Bonuses and promotions are intended for genuine entertainment play. If activity indicates bonus exploitation, including low-risk hedging, irregular betting patterns, or coordinated play designed primarily to convert bonus value into withdrawable funds, Bitfortune may cancel the bonus, limit access to future promotions, and adjust winnings associated with the offer.
Payment Security and Chargebacks
Bitfortune may perform checks to confirm that deposits and withdrawals are made using payment methods or wallets you are authorized to use. In cases of chargebacks or payment reversals, Bitfortune may suspend withdrawals, restrict account access, or recover funds where permitted. Abuse of the chargeback process may result in account closure and cancellation of related bonuses or winnings.
Verification and Data Checks
To protect the platform, Bitfortune may request verification of identity, age, address, and payment ownership at any time, including prior to withdrawals. Additional information may be requested to clarify transaction patterns or confirm account control. Failure to complete verification may result in restrictions or delayed processing.
Monitoring and Investigation
Account activity and transactions may be monitored to identify unusual or suspicious behavior. This includes reviewing deposit and withdrawal patterns, wagering activity, device and session signals, and promotion usage. During an investigation, Bitfortune may temporarily limit certain account functions. Where required by law, suspicious activity may be reported to competent authorities.
Errors, Exploits, and Palpable Mistakes
If a bet, game round, or market outcome is affected by a clear technical error, system malfunction, or obvious pricing mistake, Bitfortune reserves the right to void affected activity, correct settlement, or adjust balances to reflect a fair and intended outcome.
User Responsibilities
You are responsible for providing accurate and up-to-date account information, using only authorized payment methods or wallets, avoiding any attempt to manipulate games, markets, or promotions, securing login credentials and devices, and promptly notifying support if unauthorized access is suspected.
Consequences of Fraud
Where fraud or prohibited conduct is reasonably suspected, Bitfortune may take appropriate action in line with applicable law and the Terms. This may include cancellation of bonuses, voiding of bets or winnings, restriction of deposits or withdrawals, account suspension or closure, requests for additional verification, recovery of funds, or reporting to competent authorities where required.
Policy Updates
This Policy may be updated to reflect operational, security, or regulatory changes. The version published within the services applies from the date of publication.
